15mm Above Ground Water Meter Boxes

Follow these steps to return a defective 15mm Above Ground Water Meter Box to Precision Meters:

Step 1: Documentation

• Provide Invoice and Serial Number: Include the invoice and the meter box’s serial number.
• Invoice Copy: Submit a copy of the invoice to confirm the warranty period.

Step 2: Contract Review

• Complete Documentation: Fill out the Contract Review
• Document and obtain written approval from Precision Meters to open the meter box for internal inspection.

Step 3: Inspection Fee

• Pay Inspection Fee: A fee of R300 per meter box is required for testing or internal inspection, payable by the customer.
• Proof of Payment: For COD clients, proof of payment is required. Account clients need to provide a purchase order.

Step 4: Shipping Costs

• Return at Your Expense: Return the meter box to our Cape Town laboratory at your own cost.
• Transportation fees to Cape Town are not covered if the box is handed in at our Johannesburg branch.

Step 5: Purchase Order

• Submit Purchase Order: Provide a purchase order or a letter acknowledging the testing fees and acceptance of associated costs.

Step 6: Plumbing Costs

• Plumbing Costs Not Covered: Precision Meters does not cover plumbing costs for removing or reinstalling meter boxes until the cause of failure is determined.

Step 7: Complete the Document

• Ensure Accuracy: Make sure the Contract Review Document is completed accurately.

Step 8: Dispatch the Meter Box

• Send for Inspection: After completing the above steps, send the faulty meter box to our Cape Town facility for testing and inspection.

Step 9: Testing and Reporting

• Inspection: The meter box will be tested and inspected upon receipt.
• Report: You will receive an official report detailing the next steps.

Step 10: Finalizing the Process

• Faulty Meter Box: If the meter box is found defective due to manufacturing issues, it will be replaced at no cost.
• Non-Faulty Meter Box: If the meter box is not defective, you will be responsible for inspection costs. You may request a repair quote or choose to collect the meter box as is.

By following these steps, you will facilitate a smooth return and inspection process for your 15mm Above Ground Water Meter Box. For further assistance, please contact our support team.